Privacy Policy

Hyetech Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit hyetech.ai or use our services.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact Information: Name, phone number, email address, and project details when you submit our contact form.
• Communication Records: Records of your communications with us via phone, email, or SMS.
• Service Information: Details about your home, project requirements, and service preferences shared during consultations.

We may also collect non-personal information automatically, such as your browser type, device, and pages visited, to improve our website.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes
• Schedule consultations, installations, and service appointments
• Send appointment reminders and service-related updates
• Send confirmation messages via SMS, email, or phone after you submit our contact form
• Improve our services and customer experience
• Comply with legal obligations

3. SMS Messaging Program

By submitting our contact form, you expressly consent to receive SMS text messages from Hyetech Solutions related to your inquiry, including a one-time confirmation message and any follow-up communications regarding your project.

• Message Frequency: Message frequency varies based on your interaction with us.
• Message and Data Rates: Standard message and data rates may apply per your mobile carrier plan.
• Opt-Out: You can opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will not receive further SMS communications.
• Help: Reply HELP to any message for assistance, or contact us at (562) 322-5334.

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing purposes. Your phone number and SMS consent are used solely to communicate with you regarding your inquiry and our services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in these limited situations:

• Service Providers: Trusted vendors who help us operate our business (e.g., email delivery, SMS delivery via Twilio, scheduling tools). These providers are bound by confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of SMS or email communications at any time
• Request that we limit how we use your information

To exercise these rights, contact us at Sales@Hyetech.Ai or (562) 322-5334.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Hyetech Solutions
• Email: Sales@Hyetech.Ai
• Phone: (562) 322-5334
• Service Area: Los Angeles & Orange County, California